When shooting rampages happen, they make headlines. They do so, of course, because they are relatively rare. But violence and threats of violence all along the spectrum occur in workplaces all over the country.
According to the Bureau of Justice Statistics, there were approximately 572,000 nonfatal incidents of workplace violence in 2009 alone. These incidents include assault and battery, rape and sexual assault and robbery. The Occupational Safety and Health Administration has a broader definition of workplace violence, and estimates that it strikes as many as 2 million workers each year.
Workplace violence can arise as the result of assaultive or threatening behavior among employees, between supervisors and employees, and even from outside the workplace. It is not unusual, for example, for upset significant others and exes to show up at the workplace to harass, threaten or assault employees. Unfortunately, businesses need to have a plan to prevent workplace violence, and a plan and resources to mitigate it when it occurs.
Who is at risk?
Anyone can be a victim of workplace violence at any time. But according to the Occupational Safety and Health Administration, those most at risk of workplace violence include anyone who handles cash or valuable goods and interacts with the public, workers who work in very small groups or who work alone, law enforcement officers and others involved in social services with unstable or criminal populations, such as visiting psychiatric workers, health care workers and probation officers. Taxi drivers and letter carriers are also at an elevated risk.
OSHA recommends a “zero tolerance” policy for workplace violence incidents caused by employees. Include language in your employee handbook and/or new hire packet that makes it clear that one incident of threatening or other violent behavior will result in immediate termination of employment.
This is important to protect the business as well. If you give an employee a second chance and he hurts someone, that is a powerful cause of action against you, the employer. If a worker suffers damages as a result of workplace violence, an employer that kept a known offender on the payroll despite a history of incidents is much more likely to face severe punitive sanctions, over and above compensating the employee for injuries suffered, if the case goes to court. Settlements will likely be less favorable to the employer, as well.
Install access control systems.
Access control systems allow the employer to control who gains access to the workplace. For example, you can install a key-card swipe system. Then if you want to revoke a former employee’s access to the building, you don’t have to change locks – just deactivate the former employee’s swipe card. A punch code system works, too – whenever anyone leaves the company, the HR director notifies the security director, who changes the access code and notifies current employees.
Of course, both systems work to prevent access to street criminals and anyone else looking to gain unauthorized access to the workplace as well, not just former employees.
The walk from the office to the workers’ cars can be hazardous. You can mitigate that by adding extra lighting and security surveillance of the parking lot. Workers can go to cars in groups, as well.
Get cash out of the registers
Cash on hand is an obvious robbery target – particularly after dark. Employers can install drop safes and time lock safes to ensure that the potential payoff is not worth the risk of a robbery attack. Employers can also work to move cash transactions to electronic or credit card transactions, further reducing the amount of cash exposed.
Home health care aides, maids and cleaners and others are routinely in homes and workplaces alone. Employees should have the authority to assess whether their workplace is unsafe, and to refuse to enter into unsafe situations without fear of reprisal by the employer.
Sterilize Field Workers
When employees go out into the community to work, they should not bring their purses or any other valuable items with them. Provide a safe place for workers to store purses and anything else of value. Encourage workers to bring nothing but required identification and lunch money out into the community or a hazardous worksite.
Have a Crisis Response Plan
Develop a crisis response plan to handle any incident you can reasonably foresee, and update it regularly. This could be a plan to quickly evacuate the entire office in the event of a bomb threat or shooting incident, or to evacuate a single employee out of site of a jealous ex or stalker who may become a problem. Rehearse these plans periodically, and speak with employees about updating them.
Also, be sure to have an adequately-stocked first-aid kit on hand, and invest in training employees in how to provide assistance to anyone injured.
Encourage employees to share information
Occasionally issues from outside the workplace can spill into the office. Encourage employees who are having issues in their private lives to notify security without fear of embarrassment. This will allow decision makers to take appropriate actions to control access and to identify a potentially violent person the minute he shows up in the area. That may give security time to block access, notify law enforcement, and ensure the targeted worker is in a safe location.